Case Study #1: Colin and Pauline Bright - Transfix Automatics

Where We Were - STUCK:
I have been a business owner since I was 24. To say I like independence and doing things my way would be an understatement. Over the years I've had several businesses, from retailing to manufacturing to service businesses - the most recent being an Automatic Transmission workshop that I own with my husband, Colin. For 7 years our business performed adequately, which allowed us to pay our bills and take a 1 week holiday every year.

However, we knew our business had the ability to perform much better, we just didn't know how to make that happen.The last thing we wanted was to work our whole lives and have only a small pension to show for it. It was then we found Action Coach.

Our Decision - Action:
When Action Coach came long, our whole perspective about being business owners shifted. They showed us a whole new world! For the first time, we saw the value of working on our business, not just in it. They also showed us how little we actually knew about our business. We had no solid plan for the future; no effective systems in place; no hope for a life. But after coaching, that all changed.

We're finally having fun with our business again. Once we implemented new plans and strategies, we saw our profits rise almost immediately. We have more money, we're planning more holidays, and we're starting to plan for the business to run without us – giving us a passive income to go live our lives.

The Benefits Keep Coming:
After coaching, profits are now up 29%, and we just had our best month ever with a 360% increase in turnover (meaning more profits for us). We're doing so well, we've started recruiting new team members to handle all the extra work. We are implementing systems so the business can run without us, and in the near future we are opening another branch. Business is booming thanks to Action Coach.

Case Study #2: John De Rosa - De Rosa Auto Repairs

Where We Were - STUCK:
I've been a mechanic for 28 years. My business was built by word of mouth alone, which seemed to work as my business did well for many years. However, a couple years ago I noticed a drop-off in our business, and I didn't know what to do to get it back.

I contacted a few companies, but no one seemed to offer any solid ideas for building business. So I lost interest and hoped there'd be enough work for me and my guys.

Our Decision - Action:
I had almost given up when one of my customers suggested I contact Rueben at Action Coach. I met with him, and for the first time felt excited about the possibility of building my business once again. We started with an alignment consultation, where Rueben had me set specific goals for the business and focus on defining strategies to reach them.

So our first action was to add value to the service we provide our customers and ensure they leave happy. Rueben also had us define our points of difference from the other 12 mechanics in the area. By knowing what sets us apart, we then knew what to market to local dealers, major chains, and potential customers.

Since we were able to enhance our customers' experience, we were able to effectively raise our prices. Once we introduced a new referral strategy, as well as reactivating previous clients, our business picked up and has never looked better!

In fact, since we began our work with Rueben and Action Coach, our profit has increased by 43.5%.

The Benefits Keep Coming:
The best part about working with Rueben was that he wanted me to learn how improve, not have it done for me. And boy have I learned a lot. I now look at my business in a completely different light.

But the best part is Action Coach has given me the tools I need to continue building strategies for growth and improvement.

Case Study #3: Brendan and Suzanne Carlin - Prestige Lock Service "Unlocking Our Potential"

Where We Were - STUCK:
Like many small business owners, we had great enthusiasm but didn't know what would work and what wouldn't for our growth.Our business provided us income but we also had a number of headaches and challenges. We lacked the experience to make the necessary decisions.

Basically our bottom line was that we wanted our next step to expand our goals to be successful, which of course affected our business's bottom line.

Our Decision - Action:
We knew we had to do something and fast. We knew we needed to take action. And luckily, we knew we couldn't do it ourselves. We needed qualified advice. So...we went to Action Coach. With their help, we developed our very own ACTION plan.

Look At Us Now!! We were able to open our new shop within 12 months – much faster than our original goal which was 5 years when we started with ActionCoach. And, in the first 5 months working with ActionCoach, our profits increased by 155%!

We also put some fantastic systems in place to help our business run more efficiently.Our team now has a clearer understandingof what we expect from them and why because we all want to see our business succeed.

Even better, our profit in the subsequent 3 months almost surpassed our profit for the previous 6 months. That's a huge improvement, thanks to ActionCoach.

The Benefits Keep Coming:
Our plan from ActionCoach is not just about making more money. We have broadened our vision, and gained more clarityabout our business and its future.

Best of all, we won the Business of the Year Award for the Rockingham and Kwinana region and were Finalists in the Telstra Small Business Awards, which is pretty amazing stuff for a small business like ours!

Every business needs an Action business coach if they want to be the best they can be.